Shipping Policy

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Shipping Policy

Fast, secure, and reliable delivery to your doorstep

Effective Date: 6th August, 2025

Store Name: Pink Diamond Salt

At Pink Diamond Salt, we aim to deliver your order safely and efficiently. This Shipping Policy outlines how we process and deliver orders placed through our store.

📦 Order Processing

All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order is packed and ready for dispatch, you'll receive a confirmation email with tracking information.

Order Processing Timeline

Order Received

Your order is confirmed and payment verified

Preparation

Items are carefully picked and quality checked

Packaging

Secure packaging to protect your items

Dispatch

Handed to courier with tracking number sent

🌏 Shipping Locations

We currently ship to:

Australia-wide (standard & express options)
Selected international countries — Please contact us before ordering internationally to confirm availability and cost.

🌐 International Shipping
For international orders, please contact us first to confirm shipping costs and delivery times to your country.

🚀 Shipping Methods & Delivery Times

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping (Australia)	2–5 business days	Flat rate or free over $100
Express Shipping (Australia)	1–3 business days	Calculated at checkout
International Shipping	7–21 business days	Calculated at checkout

⏰ Delivery Time Notice

Delivery times are estimates and may vary due to courier delays, weather, or public holidays.

🎯 Tracking Your Order

Once your order has shipped, you'll receive a tracking number via email. You can use this to monitor the delivery status on the courier's website.

📱 Stay Updated

We'll keep you informed every step of the way with email notifications for order confirmation, dispatch, and delivery updates.

📍 Delivery Issues

If your order is delayed, lost, or damaged in transit, please contact us immediately at muhammad.salahuddin@pinkdiamondsalt.com.au
If your parcel is returned to us due to an incorrect address or missed delivery, re-shipping charges may apply.

🔒 Secure Delivery
All our packages are fully insured and trackable. If anything goes wrong, we'll make it right quickly and at no extra cost to you.

🌐 Customs, Duties & Taxes (International Orders)

International orders may be subject to import duties and taxes upon arrival. These fees are the responsibility of the customer and vary by country. We are not responsible for delays due to customs clearance.

⚠️ International Customer Notice

Please check with your local customs office for potential duties and taxes that may apply to your order before purchasing.

📬 Contact Us

If you have any questions or special requests regarding shipping, feel free to contact us:

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muhammad.salahuddin@pinkdiamondsalt.com.au

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Phone

0400196319

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We Appreciate Your Support!

We appreciate your support and look forward to delivering your order safely and promptly. Your satisfaction is our priority.