FAQs
Frequently Asked Questions
Find answers to common questions about our Himalayan salt lamps, shipping, wellness benefits, and more.
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💎 Product Information
Yes! All our salt lamps are crafted from 100% genuine Himalayan pink salt sourced directly from the Khewra Salt Mines in Pakistan. Each lamp comes with a certificate of authenticity, and we guarantee the purity and origin of our salt crystals.
Our salt is hand-selected for quality, color consistency, and mineral content, ensuring you receive only the finest authentic Himalayan salt.
We offer various sizes to suit different spaces:
- Small (2-5 lbs): Perfect for bedrooms, offices, or small rooms up to 100 sq ft
- Medium (6-10 lbs): Ideal for living rooms, dining areas up to 200 sq ft
- Large (11-15 lbs): Great for larger spaces up to 300 sq ft
- Extra Large (16+ lbs): Perfect for open floor plans and commercial spaces
Each product page includes specific dimensions and recommended room sizes.
Most of our lamps use E12 candelabra bulbs (15W max) or E14 European bulbs. We recommend LED bulbs for energy efficiency and longer life.
Each lamp comes with the appropriate bulb included, and replacement bulbs are available in our accessories section. Never exceed the recommended wattage to prevent overheating.
Absolutely! Every lamp is hand-carved by skilled artisans in Pakistan who have been perfecting their craft for generations. This traditional approach ensures each lamp is unique with its own character and natural variations.
The hand-carving process preserves the natural crystal structure and creates the beautiful organic shapes that make each lamp one-of-a-kind.
🌿 Health & Wellness
Himalayan salt lamps are believed to offer several wellness benefits:
- Release negative ions that may help purify the air
- Reduce allergens and airborne particles
- Create a calming, relaxing atmosphere
- Provide natural light therapy with warm amber tones
- May help improve sleep quality and reduce stress
- Support meditation and mindfulness practices
While scientific research is ongoing, many users report positive effects on their overall well-being and air quality.
Salt lamps are generally safe when used properly, but precautions should be taken:
For Children: Keep lamps out of reach of small children to prevent tipping. Ensure electrical cords are safely positioned.
For Pets: Monitor salt intake, especially for cats, as excessive salt consumption can be harmful. Place lamps in secure locations where curious pets cannot lick them extensively. A small amount of occasional licking is typically not harmful, but prevent prolonged access.
Many users report improved air quality and reduced allergy symptoms when using salt lamps. The negative ions released may help reduce airborne particles, dust, and allergens.
However, salt lamps are not medical devices and should not replace proper medical treatment. If you have serious respiratory conditions, consult your healthcare provider before use.
Yes! The warm, amber glow of salt lamps can promote better sleep by:
- Providing soft, non-disruptive lighting that doesn't interfere with melatonin production
- Creating a calming bedtime atmosphere
- Serving as a natural night light
- Helping establish relaxing bedtime routines
Many customers use salt lamps as nightlights or evening ambient lighting to prepare for sleep.
🔧 Care & Maintenance
Proper care ensures your salt lamp lasts for years:
- Turn off and unplug before cleaning
- Use a dry cloth or slightly damp cloth to wipe the surface
- Avoid water or cleaning products - they can damage the salt
- Use a soft brush for detailed cleaning of crevices
- Keep in dry environments when possible
- Use regularly - the heat helps prevent moisture buildup
Salt is hygroscopic, meaning it naturally attracts moisture from the air. This "sweating" is completely normal, especially in humid conditions!
To minimize sweating:
- Use your lamp regularly - the heat evaporates moisture
- Ensure good room ventilation
- Consider using a moisture-absorbing mat under the lamp
- Avoid placing in very humid areas like bathrooms
The sweating doesn't damage the lamp and will stop when humidity decreases or the lamp heats up.
For long-term storage (vacations, moving, etc.):
- Ensure the lamp is completely dry and clean
- Wrap in plastic wrap or place in an airtight container
- Store in a cool, dry place
- Remove the bulb to prevent damage
- Include moisture-absorbing packets if available
Proper storage prevents moisture absorption and keeps your lamp in perfect condition.
With proper care, authentic Himalayan salt lamps can last indefinitely! The salt crystal itself doesn't degrade under normal use.
Components that may need replacement:
- Bulbs: LED bulbs last 15,000+ hours
- Electrical components: 5-10 years with normal use
- Wooden base: Can last decades with proper care
Many customers have salt lamps that have been in their families for generations!
📦 Shipping & Orders
Shipping times vary by location and method:
- Standard Shipping: 2-3 business days
- Express Shipping: 1-2 business days
- Overnight Shipping: 1 business day
- International: 7-14 business days
All orders are processed within 1-2 business days. You'll receive tracking information once your order ships.
We take extra care in packaging to ensure safe delivery:
- Custom-fitted foam inserts around each lamp
- Multiple layers of protective wrapping
- Sturdy corrugated boxes designed for fragile items
- "Fragile" and "This Side Up" labels
- Insurance on all shipments
Our damage rate is less than 1%, and any damaged items are replaced immediately at no cost to you.
Yes! We ship to most countries worldwide. International shipping includes:
- Customs documentation handling
- International tracking
- Insurance coverage
- Duty and tax information
Shipping costs and delivery times vary by destination. Some restrictions may apply to certain countries due to import regulations.
Tracking your order is easy:
- You'll receive a tracking number via email once shipped
- Use the tracking link in your email for real-time updates
- Log into your account on our website to view order status
- Contact customer service for assistance
Tracking information is typically available within 24 hours of shipment.
🛡️ Warranty & Returns
We stand behind our products with comprehensive warranty coverage:
- Salt Crystal: Lifetime guarantee against defects
- Electrical Components: 3- months warranty
- Wooden Base: 1-year warranty
- Craftsmanship: 100% satisfaction guarantee
Our warranty covers manufacturing defects but not damage from misuse, accidents, or normal wear.
We offer a 30-day satisfaction guarantee:
- Returns accepted within 30 days of delivery
- Item must be in original condition
- Original packaging required
- Return shipping costs covered by us for defective items
- Customer pays return shipping for exchanges/preferences
Contact our customer service team to initiate a return or exchange.
We'll make it right immediately! If your lamp arrives damaged:
- Contact us within 48 hours of delivery
- Provide photos of the damage and packaging
- Keep all packaging materials
- We'll send a replacement at no cost
- Expedited shipping for urgent replacements
All shipments are insured, and customer satisfaction is our top priority.
🏢 Wholesale
No! We are not offering Wholesale services at this stage,
❓ Still Have Questions?
Can't find what you're looking for? Our wellness experts are here to help you choose the perfect salt lamp for your needs.
💬 Contact Our Team