Returns Policy

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Returns & Refunds Policy

Your satisfaction is our priority - easy returns and hassle-free refunds

Effective Date: [Insert Date]

Store Name: [Your Store Name]

We want you to love your purchase from [Your Store Name]. If you're not completely satisfied, we're here to help. Our Returns & Refunds Policy complies with the Australian Consumer Law (ACL) and your statutory rights remain protected.

✅ Change of Mind Returns

We accept change-of-mind returns within 14 days of receiving your order, provided the following conditions are met:

Item must be unused, undamaged, and in original packaging
Proof of purchase (e.g., order confirmation or receipt) must be provided
Return shipping is at the buyer's expense

We recommend using a trackable shipping service to ensure your return reaches us safely.

💡 Pro Tip
Always use tracked shipping for returns to protect yourself and ensure we receive your item safely.

📦 How to Initiate a Return

To start the return process, please contact us at [Your Email] with the following details:

Your name and order number
Reason for return
Photo(s) of the item if it arrived damaged or incorrect

Once approved, we will provide return instructions and shipping address.

Return Process Steps

Email us with your order details and return reason

Get Approval

We'll review and approve your return request

Ship Item

Pack and send the item to our return address

Get Refund

Receive your refund within 5-7 business days

📉 Refunds

After we receive and inspect your return, we'll notify you of the approval or rejection of your refund.

If approved, refunds will be issued to your original payment method within 5–7 business days.
Shipping charges are non-refundable unless the return is due to our error (e.g., wrong or defective item).

⏰ Refund Timeline
Most refunds are processed within 2-3 business days of receiving your return. Bank processing may take an additional 2-4 business days.

📌 Non-Returnable Items

The following items cannot be returned:

Used or damaged products (not due to manufacturing faults)
Custom or personalised items
Gift cards
Clearance or sale items (marked 'Final Sale')

⚠️ Important Notice

Please check if your item is marked as "Final Sale" before purchasing, as these items cannot be returned for change of mind.

⚖️ Your Rights Under Australian Consumer Law

Under the ACL, you are entitled to a refund or replacement if an item has a major fault or defect, or if it is significantly different from what was described. This includes:

Faulty or damaged items
Items that do not do what they're supposed to do
Items that do not match their description or sample

In such cases, we will cover return shipping costs and offer a full refund, replacement, or store credit.

📬 Contact Us

If you have any questions about returns, refunds, or your consumer rights, please reach out:

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[Your Email]

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Phone

[Your Phone Number]

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Thank You for Shopping with Us!

Your trust in our products means everything to us. We're committed to making your experience as smooth and satisfying as possible.